Terms of Use

1. Introduction and Acceptance

Welcome to Mistroria, a power yoga studio combining fitness elements located in Christchurch, New Zealand. These Terms of Use ("Terms") govern your use of our website, services, facilities, and participation in our yoga classes and programs.

By accessing our website at any Mistroria domain, registering for classes, purchasing memberships, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

1.1 Agreement to Terms

These Terms constitute a legally binding agreement between you ("User," "You," or "Your") and Mistroria ("We," "Us," "Our," or "Studio"). Your continued use of our services signifies your ongoing acceptance of these Terms.

1.2 Updates to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms regularly. Continued use of our services after changes constitutes acceptance of the modified Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Services" - All yoga classes, workshops, training programs, online content, and related services offered by Mistroria
• "Membership" - Any paid subscription or package granting access to our services for a specified period
• "Studio" - Our physical location at Te Ao Mārama Ilam, Christchurch 8041
• "Content" - All materials, information, videos, audio, text, images, and other content provided through our services
• "Account" - Your registered profile with us for accessing services and managing bookings
• "Instructor" - Certified yoga and fitness professionals employed by or affiliated with Mistroria

3. Website Use

3.1 Permitted Use

You may use our website for:

• Browsing information about our services and classes
• Registering for an account and managing your profile
• Booking and paying for classes and memberships
• Accessing member resources and content
• Communicating with our staff and instructors

3.2 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to our systems or accounts
• Upload or transmit viruses, malware, or other harmful code
• Interfere with the normal operation of our website or services
• Copy, reproduce, or distribute our content without permission
• Use automated systems to access our services (bots, scrapers, etc.)
• Impersonate another person or entity
• Harass, abuse, or harm other users or staff

3.3 Account Responsibility

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current information
• Notifying us immediately of any unauthorized account use

4. Membership and Class Terms

4.1 Membership Types

We offer various membership and package options, including:

• Single class passes
• Multi-class packages
• Monthly unlimited memberships
• Annual memberships
• Student and senior discounts (with valid ID)

4.2 Class Booking

• Classes must be booked in advance through our website or app
• Bookings are subject to availability
• We reserve the right to limit class sizes for safety and quality
• Late arrivals may be denied entry at instructor discretion
• Children under 16 must be accompanied by an adult

4.3 Membership Benefits and Limitations

• Memberships are non-transferable and personal to the member
• Unlimited memberships allow access to regular classes only
• Workshops and special events may require additional fees
• Guest passes may be available for purchase
• Member benefits may not be combined with other offers

5. Payment Terms

5.1 Pricing and Fees

• All prices are in New Zealand Dollars (NZD) and include GST where applicable
• We reserve the right to change prices with 30 days notice
• Price changes do not affect existing memberships until renewal
• Additional fees may apply for premium services or equipment rental

5.2 Payment Methods

• We accept major credit cards, debit cards, and digital payment methods
• Recurring memberships will be automatically charged to your selected payment method
• You must maintain valid payment information for active memberships
• Failed payments may result in membership suspension

5.3 Billing and Renewals

• Monthly memberships renew automatically on the same date each month
• Annual memberships renew automatically on the anniversary date
• You will receive email notifications before automatic renewals
• You may cancel auto-renewal at any time before the next billing cycle

6. Cancellation and Refund Policy

6.1 Class Cancellations

• Classes may be cancelled up to 12 hours before the scheduled time without penalty
• Late cancellations (less than 12 hours) or no-shows will result in loss of class credit
• Emergency cancellations may be considered on a case-by-case basis
• We may cancel classes due to low enrollment, instructor illness, or facility issues

6.2 Membership Cancellations

• Monthly memberships may be cancelled with 30 days written notice
• Cancellation takes effect at the end of the current billing period
• Annual memberships may be cancelled within 7 days of purchase for full refund
• After 7 days, annual memberships are non-refundable but may be transferred

6.3 Refund Policy

• Single class fees are non-refundable once the class begins
• Multi-class packages are non-refundable after first use
• Unused package credits do not expire within 12 months of purchase
• Refunds for exceptional circumstances will be considered individually
• Processing refunds may take 5-10 business days

7. Studio Rules and Conduct

7.1 General Conduct

• Respect all instructors, staff, and fellow participants
• Maintain a positive, supportive environment
• Follow instructor guidance and safety directions
• Keep personal belongings secure and in designated areas
• Clean up after yourself and maintain studio cleanliness

7.2 Dress Code and Equipment

• Wear appropriate athletic clothing that allows for full range of motion
• Bring your own yoga mat or rent one from the studio
• Remove shoes before entering practice areas
• Avoid wearing strong fragrances or perfumes
• Props and equipment must be returned to designated areas after use

7.3 Technology and Photography

• Mobile phones must be silenced during classes
• Photography or recording is prohibited without explicit permission
• Social media posting of other participants requires consent
• We may photograph classes for promotional purposes
• Notify us if you prefer not to be included in promotional materials

8. Health and Safety

8.1 Health Requirements

• Consult your healthcare provider before beginning any exercise program
• Inform instructors of any injuries, limitations, or health conditions
• Do not participate if you have contagious illnesses
• Pregnancy modifications are available - please inform your instructor
• You are responsible for knowing your physical limitations

8.2 Safety Guidelines

• Listen to your body and practice within your capabilities
• Stop immediately if you experience pain or discomfort
• Stay hydrated and take breaks as needed
• Report any injuries or incidents to staff immediately
• Follow all posted safety signs and instructions

8.3 Emergency Procedures

• Familiarize yourself with emergency exits and procedures
• Notify staff immediately of any medical emergencies
• We maintain first aid supplies and trained staff on premises
• Emergency contact information should be kept current in your account

9. Liability and Risk

9.1 Limitation of Liability

To the maximum extent permitted by law:

• Mistroria's liability is limited to the amount you paid for services
• We are not liable for indirect, consequential, or punitive damages
• Our liability does not extend to personal property loss or damage
• Instructors provide guidance but cannot prevent all injuries
• You participate in all activities at your own risk

9.2 Indemnification

You agree to indemnify and hold harmless Mistroria, its instructors, employees, and affiliates from any claims, damages, or expenses arising from:

• Your use of our services or facilities
• Your violation of these Terms
• Your negligent or wrongful conduct
• Any injury or damage you cause to others

9.3 Insurance

• We maintain appropriate business insurance coverage
• Personal accident insurance is your responsibility
• Check with your health insurance provider about coverage for yoga-related injuries
• We recommend maintaining current health insurance coverage

10. Intellectual Property

10.1 Our Content

All content provided by Mistroria, including but not limited to:

• Website design, text, graphics, and images
• Class sequences, routines, and methodologies
• Training materials and educational content
• Videos, audio recordings, and digital materials
• Trademarks, service marks, and logos

Is protected by copyright, trademark, and other intellectual property laws and remains the exclusive property of Mistroria.

10.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our content for personal, non-commercial purposes
• Download materials specifically designated for download
• Use our services in accordance with these Terms

10.3 Restrictions

You may not:

• Copy, reproduce, distribute, or create derivative works from our content
• Use our content for commercial purposes without written permission
• Remove or alter copyright notices or proprietary markings
• Reverse engineer or attempt to extract source code
• Use our trademarks or business name without authorization

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11.1 Information Collection

• We collect information necessary to provide our services
• Health and fitness information is collected for safety purposes
• Payment information is processed securely by third-party providers
• Marketing communications require your explicit consent

11.2 Data Security

• We implement appropriate security measures to protect your data
• Access to personal information is limited to authorized personnel
• We comply with New Zealand Privacy Act requirements
• Data breaches will be reported as required by law

For complete details about our privacy practices, please review our Privacy Policy.

12. Termination

12.1 Termination by You

• You may terminate your account at any time by contacting us
• Termination does not entitle you to refunds except as specified in our refund policy
• You remain responsible for all charges incurred before termination
• Some provisions of these Terms survive termination

12.2 Termination by Us

We may terminate your account or access to services if you:

• Violate these Terms or our policies
• Engage in disruptive or inappropriate behavior
• Fail to pay required fees
• Provide false or misleading information
• Pose a safety risk to others

12.3 Effect of Termination

• Your right to use our services ends immediately
• We may delete your account and associated data
• Unused credits or memberships may be forfeited
• Outstanding balances become immediately due

13. Dispute Resolution

13.1 Informal Resolution

We encourage resolving disputes through direct communication. Please contact us first to discuss any concerns or issues.

13.2 Mediation

If informal resolution is unsuccessful, disputes may be resolved through mediation administered by the Resolution Institute of New Zealand.

13.3 Governing Law

• These Terms are governed by New Zealand law
• Any legal proceedings must be brought in New Zealand courts
• Consumer Guarantees Act protections apply where applicable
• Fair Trading Act protections remain in effect

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and Mistroria regarding our services.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

14.4 Assignment

You may not assign or transfer your rights under these Terms. We may assign our rights and obligations without restriction.

14.5 Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, government actions, or public health emergencies.

14.6 Notices

Official notices will be sent to the email address associated with your account. You are responsible for keeping your contact information current.

Thank you for choosing Mistroria for your power yoga and fitness journey. We look forward to supporting you in achieving your health and wellness goals through our innovative programs and welcoming community.